Return Policy

Last updated:[6/7/2025]

At Naazli, we take pride in the quality and design of our garments. However, if you’re not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.
  • The item must be unused, unwashed, and in its original packaging with all tags intact.
  • The item must be in sellable condition, free from any stains, smells, or damage.

2. Items Not Eligible for Return

We do not accept returns on:

  • Sale, discounted, or clearance items.
  • Customized or made-to-order products.
  • Products damaged due to misuse or improper care.

3. How to Request a Return

To initiate a return:

  1. Email us at [Insert Email Address] within 7 days of receiving your order.
  2. Include your order number, reason for return, and clear photos of the product (if applicable).
  3. Once your return request is approved, we will share the return shipping details.
  4. You must ship the product back to us at your own cost (unless the product is defective or incorrect).

4. Return Shipping

  • The customer is responsible for return shipping costs.
  • We recommend using a trackable courier service to avoid lost shipments.

5. Return Approval & Processing

  • Once we receive your returned item, we will inspect it.
  • If the return meets our conditions, we will process your refund or exchange within 7–10 business days.
  • Refunds are issued to your original payment method or via bank transfer for COD orders.

6. Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please notify us within 48 hours of delivery:

  • Email us at [care@naazli.in] with your order number and photos of the issue.
  • We will arrange a replacement or refund at no additional cost to you.

Need Help?

For return-related queries, reach out to us:

📧 Email: [ customer support email care@naazli.in]
📱 WhatsApp/Call: [+91-9211219873]